Shipping Costs

Standard Shipping

Enjoy free standard shipping on all orders over $50 to valid addresses in Australia!*

For orders under $50 the shipping fee is $5.95.

Express Shipping

We offer express shipping for $9.95 to valid addresses in Australia*.

*Fragile, Bulky & Heavy Items

For fragile, bulky, or heavy items, the shipping price may differ.

  Shipping & Delivery Times

Orders placed before 3:00pm AEST are usually dispatched on the same business day. You will receive a shipping confirmation email when your package leaves our warehouse.

We use Australia Post to ship the majority of our packages, so please check their postage and delivery calculator for estimated delivery times to your area. Please note we dispatch from Geelong 3214. Delivery may take longer to some rural areas, such as the Northern Territory and Western Australia, so please consider this when choosing your delivery option.

Orders will be processed during normal AEST business hours between Monday and Friday. All orders placed on weekends and public holidays will be processed on the next available business day. Shipment and delivery of orders is based on product availability, payment processing time and distribution centre processing time.

Carrier delays: shipping carriers are currently experiencing delays due to overwhelming volume. Please be patient and allow up to 5 business days for your tracking information to update once you are notified of shipment. We apologise for any inconvenience these delays may cause and thank you for your continued patience.

  Where's My Package?

Tracking your package is easy!

Your tracking number is located in the shipping confirmation email you receive when your package leaves our warehouse, and all you have to do is enter this tracking number at https://auspost.com.au/parcels-mail/track.html#/track

  In-Store Pickup

In-Store Pick Up allows you to order selected Quiksilver, Roxy and DC Shoes products and collect the order from selected Quiksilver, Roxy or Boardriders stores.

Orders under $50.00 will be charged a $5.00 fee, In-Store Pick Up orders over $50.00 are free of charge. More Information

  Customs Import Duties and Taxes for New Zealand

Orders may be shipped from international distribution centers and may be subjected to customs import duties and/or taxes assessment. If assessed, all applicable import duties and taxes, and/or carrier-related fees are the responsibility of the recipient of the order. These additional charges will be presented upon delivery of the goods and not during checkout, the fee will be collected from the recipient by the shipping carrier at the time of delivery Parcels containing goods above NZD $199 in value are subjected to customs import duties and/or taxes. Parcels containing goods of lesser value are not subject to any import duties and/or taxes. As customs policies and import duties vary widely from country to country; you may wish to contact the local customs office for more information.

https://auspost.com.au/parcels-mail/track.html#/track
http://www.dhl.com.au/en/express/tracking.html

  Returns, warranties & conditions

In addition to your legal rights, we allow a refund or exchange for all goods (excluding promotional goods) returned within 30 days of purchase if the goods (including all tags, labels and packaging), are unused, unworn and undamaged provided you have proof of purchase and have complied with the conditions of sale. If goods are purchased between 1 December and 25 December, we will allow a refund or exchange of those goods if returned by 26 January the following year if the goods (including all tags, labels and packaging), are unused, unworn and undamaged provided you have proof of purchase and have complied with the conditions of sale.

Some of our goods come with a guarantee or warranty from the manufacturer against defects. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. We will assess a warranty claim in accordance with your legal rights, upon receipt of a proof of purchase and inspection of the returned good.

To make a return or warranty claim, return the good to your place of purchase or contact our customer servic team on 1800 090 402.

It is a condition of sale that goods are not resold for commercial purposes and that goods are returned to the country from which they were purchased.

Ug Manufacturing Co Pty Ltd (ABN 63 005 047 941)
Burleigh Heads
QLD 4220, Australia