Warranty

Baggage Warranty

Policy covers specific Bags, Backpacks and Luggage.

Quiksilver warrants all Bags, Backpacks and Luggage to be free of defects in material or workmanship for a period of one (1) year from the original date of purchase, when purchased from an authorized dealer. The Bags, Backpacks and Luggage warranty covers defect of workmanship and materials, but does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colors and material through time, exposure or extensive use.  If a Quiksilver product is found to be defective after inspection by a warranty technician, Quiksilver will repair or replace the product with an existing comparable model at the technician’s discretion. Quiksilver is not liable for any damages, losses and/or costs incurred resulting from the loss or usage of our products.

Limited Warranty Policy Limitations

Warranty policy is subject to the following limitations:

• All warranty claims must be accompanied by the original purchase receipt from an authorized dealer.
• All warranty claims returned must have prior return authorisation.
• Repaired or replaced products are covered for the remainder of the original warranty.

How to process a warranty claim

Please reach out to our customer service team by filling out the customer service enquiry form with all relevant information and attachments if possible. 

Shipping:

Customers are responsible for all costs incurred on shipping warranty item(s) to Quiksilver. Quiksilver will cover shipping cost on replacement or repaired item(s) shipping back to the customer.