Returns and Store Credit Policy
HOW TO RETURN AN ITEM
We want to ensure that you are completely happy with your purchase. We understand that sometimes it’s difficult to choose the right products online and it's ok to change your mind!
FULL PRICED ITEMS
Mail + AusPost + Parcel Point + In Store
Full priced items may be returned within 100 days of purchase, via mail, AusPost, ParcelPoint or in store.*
SALE / PROMOTIONAL ITEMS
Mail + AusPost + Parcel Point
Sale and promotional items may be returned within 30 days of purchase, via mail, AusPost or ParcelPoint only (not in store).*
RETURNS ARE ON US!*
We know that finding your perfect match can take a couple of tries, so for a limited time, we're offering free returns via Australia Post when you spend over $150!
*HOW IT WORKS
We will include a pre-paid Australia Post return label with all Australian orders over $150. It's that simple!
OPTION 1: Via Mail
(Full Priced & Sale Items)
STEP 1: PREPARE
Include the completed Returns Label
Include your Proof of Purchase
STEP 2: PACK
Reuse the original packaging (box or satchel) and ensure you include only unused, unworn and undamaged items (including all tags, labels and retail packaging)
Include any free promotional items you received with your original order
Apply the supplied Shipping Address Label to the outside of the retail packaging
STEP 3: POST
We recommend that you use registered post for all returns, as we cannot be responsible for items should they be lost in transit.
OPTION 2: Via AusPost
(Full Priced & Sale Items)
STEP 1: BOOK
Follow the online instructions to enter your details and print out your returns shipping label.
STEP 2: PACK
Reuse the original packaging (box or satchel) and ensure you include only unused, unworn and undamaged items (including all tags, labels and retail packaging)
Include any free promotional items you received with your original order
Apply the shipping label to the outside of the retail packaging
OPTION 3: Via ParcelPoint
(Full Priced & Sale Items)
STEP 1: BOOK
Follow the online instructions to print out your returns shipping label.
STEP 2: PACK
Reuse the original packaging (box or satchel) and ensure you include only unused, unworn and undamaged items (including all tags, labels and retail packaging)
Include any free promotional items you received with your original order
Apply the shipping label to the outside of the retail packaging
Return your item at 1500+ local stores across Australia. Open after hours and weekends for your convenience.
OPTION 4: In Store
(Full Priced Items Only)
STEP 1: PREPARE
Make sure you have your proof of purchase and are only returning full priced items. View our terms and conditions for more information on in-store returns.
STEP 2: CHECK
Ensure all items are unused, unworn and undamaged (including all tags, labels and retail packaging)
Any free promotional items should be returned along with your order.
STEP 3: FIND A STORE
Find your nearest company owned store and return your items!
Please note:
Returns can only be processed by company owned stores and cannot be processed by our factory outlet stores or any authorised dealers.
Only full priced items are able to be returned in store, sale items purchased online must be returned via mail.
TERMS & CONDITIONS
Before sending your purchased item back to us please make sure you read our full Terms and Conditions to simplify your experience.
FAQ
To make things easier for you we have a list of Frequently Asked Questions from our customers. Please read these if you have any queries.